HOW TO BUY

Shopping at Dembohouse.com is very easy.

Just follow these steps:

  • Choose the section (girls, boys, forever young) and then the product type (set, beanie,cap, etc).
  • View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.
  • Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
  • If you would like to process your order you can do so by either registering or checking-out as a guest.
  • Choose a delivery method.
  • Select a payment method.
  • Confirm the order.
  • You will receive an email confirming your order.
how-to-buy

PAYMENT

What payment method can I use to make my purchase?

We accept all major credit cards

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

DELIVERY

delivery

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. )

How long will my order take to arrive?

3-5 business days.

How much do I pay for delivery service?

FREE

Can I track my order?

Yes, in the “my orders” section in “my account” you can see the status of your order. If you are not registered, click on the “Order Information” link in the confirmation email sent to you to see the status of your order.

EXCHANGES AND RETURNS

Is there a charge for requesting an exchange or return?

Exchanges and returns are always cost $1.00.

Can i return it?

Yes. You can return it within 14 days of the e-mail confirming shipment of the order.

payments

For customer:

HAVE A QUESTION OR CONCERN? – CONTACT CUSTOMER SERVICE

* Customer Service is available Monday through Friday from 9am to 5pm. If you need to speak with us after business hours or over the weekend, please leave a message and we will call you back on the following business day.

* The best way to contact Customer Service is through email at usa@dembohouse.com . If you send us an email after business hours or over the weekend, we will respond to your email on the following business day.

 

WHEN WILL YOUR ORDER SHIP?

We operate Monday through Friday 9AM to 5PM . Orders are typically shipped out within 24 to 48 hours of the time they are placed.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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